How do I ship something to Bermuda?
o ship to Bermuda, you’ll need a Bermuda Customs ID (called a CAPS ID), a shipping
service, and a U.S. address where your online purchases can be delivered. Mailboxes
gives you all of that in one simple sign-up—your own U.S. shipping address, a
Mailboxes account, and help with Customs paperwork.
What is a CAPS ID and why do I need one?
A CAPS ID (Customs Automated Processing System ID) is a number issued by
Bermuda Customs that identifies you as the importer. You need it for any goods brought
into Bermuda. It’s free to apply, takes about 2–3 days, and once linked to your
Mailboxes account, we handle the Customs paperwork for you automatically.
Do I have to pay U.S. sales tax when I shop online?
Nope! With your Mailboxes U.S. address, your purchases are shipped tax-free. You’ll
only ever pay for shipping, insurance, and government charges. No hidden fees.
How long does shipping from the U.S. to Bermuda take?
With Mailboxes, most packages arrive in Bermuda within 48–72 hours after reaching
our U.S. warehouse. We also offer a Weekly Consolidation service for “less urgent”
shipments, which helps save on costs.
Can I get packages delivered to my home in Bermuda?
Yes! Mailboxes offers island-wide delivery straight to your door for just $0.99 per
pound, capped at $25 per delivery. Easy and convenient.
What if I need to return something I ordered online?
If you imported it with Mailboxes, we’ll help you return it overseas, at up to 70% off
regular courier prices. Just bring the item back to us and we’ll handle the rest.
Can Mailboxes help me ship things overseas too?
Yes! Our ProPacks service helps you ship or relocate from Bermuda to anywhere in the
world. We hand-pack your items, complete Customs paperwork, and provide full
insurance for peace of mind.
What does it cost to ship to Bermuda?
Mailboxes bills clients based on the actual weight (not size) of your package, plus
standard government charges. Mailboxes keeps pricing fully transparent, with no hidden
fees or surprise costs. For shipment specific quotes, use our online shipping calculator
so you can estimate before you buy.
What’s the difference between Express and Weekly shipping?
Express shipping is the fastest: packages typically arrive within 48–72 hours. Weekly
shipping consolidates your packages over a week and ships them all at once to save
you money, arriving the following Wednesday.
Do I need to do anything once I order online?
Yes, just upload your invoice to our Dashboard once you’ve made a purchase (we’ll
show you how—it takes seconds), or send a copy by email. That allows us to clear your
package through Bermuda Customs quickly and in your hands without delay.
